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Welcome to the ticket helpdesk. You can use the helpdesk to ask pre-sale questions, get help with your orders, or even get dedicated creator support while submitting content.

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Bugfixes

Bugfixes

If you come across any bugs on the site, you can create a ticket and we will try to fix it within 24 hours. For security reasons, if you come across something seriously broken it will usually report a generic internal server error 500, please tell us in the report the rough time this occurred and on what page so we can hunt down the specific GET/POST request.Once we have found the bug we will contact you to confirm, we will also contact you once it's been fixed...

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How fast will I get my download?

How fast will I get my download?

Downloads are instant. Providing your payment cleared successfully, access will be granted to the file forever...

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Do you accept Debit & Credit card payments?

Do you accept Debit & Credit card payments?

We accept PayPal Express & now PayPal card options which will allow you to pay by most commonly accepted cards without the need for a PayPal account. In the near future, we will also be implementing GooglePay & ApplePay...

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I paid but I cannot see my download!

I paid but I cannot see my download!

When using the payment methods provided especially in the case of Paypal/Card, many checks are performed such as 3D secure. There may be a short delay of up to 4 minutes before your order will change to confirmed. Although it's usually done within 30 seconds, it really depends on PayPal servers and it's something we have zero control over. Our system will automatically mark the order as confirmed the moment PayPal communicates back to us that payment was successfully verified.Once it's changed to confirmed almost certainly you will then be able to access the download, providing the seller uploaded it in the 1st place (We have policies in place to ensure it)If you do not see your order change from processing/processed to confirmed after a window of around 10 minutes has passed, its highly likely the payment was not taken, please check your PayPal account to check. In that case, you can try again. ..

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